We are determined to make sure you have everything you need to enjoy your holiday. So if you need something that isn’t listed below, please just say – we will always do what we can to help.
In the apartment
When you get here, we will leave some essentials ready for you to help you settle down and relax as quickly as possible:
- Tea and coffee
- Hand soap
- Shower gel
- Fairy liquid and other cleaning supplies
In addition, the beds will all be made, and we will leave a range of towels for your stay.
Terms and conditions
Please read these Terms and Conditions carefully, as they will be deemed to have been accepted by you if you continue to make a booking with us.
Wells Quay Holidays acts as a Booking Agent on behalf of the property owners. The contract entered into is between the owner of the holiday accommodation and the holiday maker (The Hirer). The contract is only effective once the completed booking form and required payment has been received and written confirmation has been sent to the Hirer. The booking is made with the Owner through us. The contract is subject to English Law.
Bookings and payment
For bookings made more than 1 month in advance of their start date, we will require a deposit of 50% of the full value of the holiday, with the remainder payable no more than 28 days before the start of your holiday. Until the deposit is received from the Hirer, the accommodation will not be reserved, and if final payment is not received when due we reserve the right to consider that the booking has been terminated. There is also a breakages deposit of £150 required, which we will return within 14 days of your stay unless damage has been done to the property or its contents. This is payable by cheque, and must be received within 10 working days of making your booking.
For a 50% refund, cancellation must be made seven full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.
If the guest cancels less than 7 days in advance, the nights not spent are not refunded. If the guest arrives and decides to leave early, the nights not spent are not refunded.
The property will be cleaned before your holiday, the beds will be made and clean towels will be provided. We would ask that you leave the property in a clean and tidy condition when you leave. If you would like the property to be cleaned, and linen and towels to be replaced, midway through your stay you can pay an additional charge for this on the booking page.
Rarely, we have to cancel or alter arrangements made – in this event we will contact you as soon as possible to endeavour to find alternative accommodation, or offer a full refund of monies paid to date. We will not accept consequential damages and liability is limited to a full refund of monies paid.
We accept no responsibility for any damage or injury caused by use of the accommodation and any amenities and such use is at the Hirer’s own risk. The details in the brochure may be subject to change in the future. The information given in the brochure and on our web site is believed to be correct and true at the time of going to press. We cannot accept liability for issues outside their reasonable control such as breakdown of domestic appliances, plumbing, electrical problems, invasion of pests or damage caused by exceptional weather conditions.
It is not permitted to exceed the maximum occupancy (stated in the on the web site or elsewhere) for each apartment, unless prior agreement has been given.
Smoking is not permitted in the properties.
Dogs and other animals
Dogs and other animals are not permitted in the properties.
Arrival and departure
Apartments will be available after 3pm on day of arrival and must be vacated by 10am on day of departure. Please do not arrive early, or depart late (unless previously arranged), as time is needed to thoroughly clean the property between lets.
You must allow the Owner and any representative of the Owner (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time – in these situations the Owner is entitled to enter the property at any time without giving you prior notice).
The apartment must be left in the clean and tidy condition in which it was found, locked and the keys must be returned to the key-safe (unless alternative arrangements have been made).